Aftersales Coordinator

Your new companyHays are working with a growing distribution business in Shrewsbury who are looking for an Aftersales Coordinator on a permanent basis.Your new roleAs an Aftersales Coordinator, your role will be to field and manage all service and repair requests from customers in a timely manner. You will be responsible for liaising internally with various departments to support with business growth.As an Aftersales Coordinator, your role will involve:

• Develop and maintain relationships with personnel at all levels within customer organisations to increase loyalty.
• Co-ordination of service department.
• Follow up and through any 3rd Parties engineers/contractors
• Updating of systems - SAP
• Customer contact and ensuring issues are dealt with in timely and professional manner.
• Produce quotations.
• Liaise with freight suppliers and process documentation of export orders.
• Liaise with customers and process servicing requirements.
• Provide technical support to customers regarding machine operational issues in the field.

What you'll need to succeedIn order to be considered for this role you will need to have previous Aftersales experience, you must also possess:

• Must be able to communicate effectively and build partnerships with all levels of internal and external personnel verbally and in writing
• A 'can-do' attitude.
• Reliable, enthusiastic and conscientious.
• Self-motivated and able to work without supervision.
• The ability to take the initiative and be ambitious in improving personal performance.
• Clear understanding of the Company's policies, particularly regarding acceptable standards of behaviour and attention to detail
• Customer service skills - Excellent interpersonal skills to develop and nurture customer relations, particularly via telephone
• Knowledge of SAP-B1.

What you'll get in return

• Free Parking
• Buy and sell holiday
• Free lunch every Friday
• Competitive pay

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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