Service Advisor

Service Advisor - Major Brand Franchise - Slough

Conditions / Benefits:

• The successful applicant will enjoy the benefits of being part of a large Motor Group including;
• Mon - Fri 08.00 - 18.00
• Saturdays on a rota basis paid as overtime.
• Annual salary £28000 DOE plus additional bonus giving an OTE of £40/46k inc bonus (paid on achievement of monthly targets)
• Fully funded training towards Brand Manufacturer accreditation

Our client is looking for a dedicated Service Advisor to join their successful team in their franchised leading brand car dealership in Slough.

The Function:

To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.

The Role:

To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.

To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.

To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.

To maintain close liaison with customers, to ensure maximum customer retention.

To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.

To be responsible for the standards of appearance, safety and discipline and work within the department.

The Person:

This is very hands-on role and the person appointed will have:

have good mechanical knowledge of cars and parts be able to provide outstanding customer service have excellent communication,

organisation and inter-personal skills have good attention to detail be flexible and possess a GSoH be able to comply with all company and manufacturer’s disciplines and procedures

The Service Advisor will preferably have a Motor Trade experience background but it is essential to have customer facing experience and a confident / influencing style, which are the key components

CV to or call Chris Highfield for a confidential discussion