Sales Order and Billing Coordinator

The Opportunity:

For this Sales Order and Billing Coordinator, you will play a crucial role in ensuring the efficient processing of all orders, maintaining strong communication with various internal teams, and delivering outstanding customer service.

Some of the key responsibilities for this successful individual would bebut no limited to:

• Be accountable for the accurate and timely processing of all sales orders
• Regularly review departmental progress, identifying opportunities for process improvement and streamlining
• Liaise with internal teams to ensure billing accuracy
• Provide administrative support for equipment and service contracts, incl. order processing, purchasing, and invoicing
• Deliver great customer service, building strong relationships with key customers
• Assist with website sales inquiries and communicate product availability and delivery info
• Monitor and maintain order status, updating stakeholders
• Collaborate with finance to confirm payment terms and mitigate risk to the business
• Ensure technical and commercial details are accurate before processing orders
• Issue invoices and maintain order files with all relevant documents and correspondence
• Manage returns, warranties, and replacements, ensuring customer satisfaction
• Proactively pursue outstanding debt, resolving account problems where necessary
• Assist with general administrative duties and provide support to colleagues

The Candidate:

The successful Sales Order and Billing Coordinator will be/have:

If you are a detail-oriented individual with a passion for providing exceptional customer service and ensuring smooth order processing, then perhaps you should apply ?

• Experience in sales order processing
• Experience of international shipping, and export would be beneficial
• Ability to thrive under pressure and meet deadlines
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and CRM software would be great
• Organisational and multitasking skills are important

Benefits:

• 40 hours per week - (Monday - Friday 8:00 - 16:30 or 8:00 -17:00)
• 26 days holiday plus bank holidays
• 11% Enhanced Pension Scheme to help you save for the future
• Hybrid setting - (3 days in the office and 2 days at home, after probationary period)
• A great working environment at their centrally located head office
• Free breakfasts, fresh fruit and tea & coffee
• Regular team social events
• Training & development
• Free and on-site parking

Please contact for a confidential discussion