Customer Service Administrator

We are looking for a detail-oriented and organised Customer Service Administrator to join a dynamic team. The successful candidate will play a pivotal role in supporting customer service operations, ensuring that all customer interactions are handled efficiently and effectively. This position requires excellent communication skills, strong administrative capabilities, and a proactive approach to problem-solving.

Our client,in the transport and logistics industry, dedicated to providing top-notch services and solutions to their clients. Priding themselves on efficiency, reliability, and commitment to customer satisfaction.

Duties:

• Handle incoming customer inquiries via phone and email.
• Maintain accurate records of customer interactions, orders, and transactions.
• Prepare and manage customer documentation, including contracts, invoices, and reports.
• Address and resolve customer complaints and service issues promptly.
• Coordinate with internal departments to ensure swift resolution of customer problems.
• Identify opportunities to enhance customer service procedures and suggest improvements.
• Generate regular reports on customer service activities, feedback, and issues.
• Update and maintain customer databases and CRM systems.

The Ideal Candidate

• Excellent organisational and time-management skills.
• Strong communication skills, both verbal and written.
• Proficiency in using office software (e.g., MS Office Packages).
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving.
• Experience in the transport industry is desirable but not essential.
• Own transport due to location.

For a confidential chat please contact Vitor on the contact details provided!