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Are you a proactive and customer-focused individual? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you! This temp to perm contract is the perfect opportunity to kick-start your career within a leading local company!
About Our Client: Our client is a leading property management company committed to providing exceptional service to their residents. Their team is dedicated to maintaining high standards and ensuring that our properties are safe, comfortable, and well-maintained.
Position: Customer Service Officer
Responsibilities:
- Answer Calls and Emails: Be the first point of contact for residents and contractors. Handle inquiries, direct calls, and respond to emails promptly and professionally.
- Issue Resolution: Address minor requests such as light bulb replacements or window cleaner appointments efficiently.
- Work Orders: Create and manage work orders for repairs and maintenance tasks. Coordinate with contractors to ensure timely completion.
- Liaison with Contractors: Communicate with contractors to obtain quotes, provide updates to residents, and manage repair schedules.
- Mail Distribution: Handle incoming and outgoing mail, ensuring accurate distribution within the property.
- Work Log Maintenance: Maintain a detailed log of all works issued, tracking progress to ensure timely resolution.
- Correspondence: Draft and send letters to residents regarding property updates, maintenance schedules, and other relevant information.
- Paperless Transition: As we transition away from paper-based processes, assist in digitising records and minimizing paperwork.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong organisational abilities and attention to detail.
- Customer service-oriented mindset.
- Ability to prioritise tasks based on severity and urgency.
- Proficiency in using email, phone systems, and office software.
Why Join Our Team?
- Competitive salary and benefits package
- Opportunity to make a real impact on residents’ lives
- Collaborative and supportive work environment
- 22 Days Holiday + Bank Holidays
- Career growth potential within our expanding company.
If you’re ready to take on a new role, apply today or email your CV to
