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- Process customer orders received by email, phone, or online systems efficiently and accurately
- Support customer onboarding for the online portal, ensuring a seamless experience
- Manage warranty requests, working to resolve queries in a timely manner
- Fulfil literature requests and assist with customer-facing documentation for projects
- Collaborate with internal sales teams to provide marketing materials and support
- Maintain accurate data handling in line with service level agreements and internal policies
- Deliver outstanding customer service across all communication channels
- Provide support to team members and cover for other roles when needed
- Follow all company processes related to data security, health and safety, and quality standards
- Proven customer service or sales support experience
- Ability to manage multiple priorities with strong attention to detail
- Confident communicator with a proactive, problem-solving approach
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with Salesforce CRM or similar systems
- Experience across business functions related to customer support
- Comfortable working in a collaborative, team-oriented environment
- Supportive Culture – Work alongside a team that values collaboration and communication
- Learning Opportunities – Ongoing training and professional development
- Employee Benefits – Competitive salary, pension, and wellbeing initiatives
- Impactful Role – Directly influence customer satisfaction and business performance
