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Scheduler/Planner
We are recruiting for a Scheduler/Planner for a manufacturer and global leader in their field on a contract basis of approximately 6-9 months based in offices in Solihull.
Your role will be to schedule engineer visit and trainers visits, ensuring a high level of customer service. This is a fast-paced role where no day is the same. It would suit someone highly organised and who likes a varied workload.
As a Scheduler/Planner, you will need to have/be:
- Proven track record in Sales and Customer Service
- Diary Management
- Educated to GCSE or equivalent in Maths and English
- Customer focused
- Naturally comfortable on the phone with an excellent telephone manner
- Good communication skills both written and verbally
- Highly organised
- PC literate
- High attention to detail
- Problem solver
Details:
- Salary: £25, 000 - £30, 000
- Working Hours: Monday - Friday hours between 8.30am - 5.30pm (8.30am-4.30pm, 9.00am-5.00pm, 9.30am-5.30pm)
- Location: Solihull
- Duration: Contract - 6 - 9 months
Role of Scheduler/Planner:
- Handling incoming calls
- Managing email inbox
- Scheduling engineers and trainer visits to sites across the UK
- Provide up to date information to the engineers and trainers for all visits
- Order processing
- Resolving customer queries
- Maintaining the customer CRM
Benefits of working as a Scheduler/Planner:
- 25 days holiday + bank holidays + birthday leave
- Christmas shut down
- Free onsite parking for all employees
- Annual leave buy and sell scheme
- Pension salary sacrifice scheme
- Opportunities to develop your career further with access for both formal and informal training and education
- Long service awards
- Life Assurance after 12 months employment
- An active social committee
