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Customer Service Supervisor
Southall
£30,000 - £31,000
Sheridan ward is excited to be recruiting for a lovely company based in Southall, they are looking for a new Customer Service Supervisor!
Do you have strong customer service experience? Do you have previous experience supervising a team of customer service advisors? Do you have excellent communication skills? Do you have good organisational skills? Do you work well within a busy working environment?
Customer Service Supervisor Duties:
- Conduct one to ones and appraisal reviews on performance and behaviors
- Creating development plans for each employee
- Issuing weekly reports on individual performance
- Manage rotas and annual leave requests
- Conduct investigations and disciplinaries when needed
- Drive team engagement in call plans
- Handle customer escalations and complaints
Customer Service Supervisor Benefits:
- Free onsite parking
- Bonus
- Pension
- Life assurance
- Staff discount
