Client Support Specialist

Client Support Specialist - Southampton outskirts - Own transport essential - Hybrid position working from home 1-2 days a week - £25,000-£27,000 - 12 month fixed term contract

We are looking for a client support specialist with exceptional customer service acumen and experience to integrate into our clients specialised customer operations team on a fixed-term basis. You will be tasked with delivering unparalleled service across various channels (eBusiness, on-site consignment stock, direct ordering, distribution), effectively managing enquiries, and elevating the customer journey whenever possible. Candidates should possess robust IT proficiencies, excellent communication and relationship building skills, and have a passion for customer service.

Key Responsibilities:

• Processing customer purchase orders accurately and efficiently through SAP including monitoring daily reports and resolving any issues that may arise.
• Tracking courier shipments and communicating to the customer regarding any delays.
• Effectively dealing with customer enquiries, providing a resolution which may involve liaising with other departments.
• Using multiple channels to communicate with customers including live chat through the website.
• Processing invoices through the relevant eProcurement platforms.
• Assisting with management of customer consignment stock (Helix systems)
• Accurately processing stock checks for our Helix systems and communicating amendments to the customer and colleagues.
• Updating CRM regularly to track customer issues, queries and adding information to assist the sales teams (i.e. procurement contact information)
• Logging and tracking cross departmental tasks through MS Teams.

Key skills and experience

• Passion for customer service
• Excellent attention to detail producing accurate results
• Ability to use a range of PC based applications - M/S Teams, Excel, Word and Outlook are key
• Logical problem solver. Interrogate data to establish root cause
• Ability to use multiple IT systems concurrently.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.