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Do you have experience working on superyachts, such as a Chief Stew, Bosun, Purser, First Officer or Deckhand, and are looking for a career change on land where you will continue working within the yachting industry delivering high quality service to yacht owners, Captains, and yacht management companies?
Do you have an approachable, professional, friendly demeanour and would love to gain experience in a relationship support role where you will receive the highest quality of training in financial services regulations?
Maybe you’re a “night owl” or your circumstances prevent you from working 9-5, so a position that offers a night shift would be more suitable for you? (See ‘working hours’ below)
Whatever your situation, if you’re looking for an opportunity in the yachting industry that will offer growth in a high-end but non-corporate financial services environment, then this could be the perfect role for you!
Salary & Benefits:
- Competitive salary from £25,000 upwards depending on yachting industry experience
- A non-sales, performance-based OTE up to circa. £36,000 per annum
- Fully remote work arrangement from anywhere in the UK
- Two-way flexibility, allowing you to prioritise family, friends, hobbies, and other commitments
- Future career prospects within a growing start-up
- 28 days holiday plus bank holidays
- Private healthcare (Vitality)
- Life insurance
- Pension scheme
- The opportunity for occasional travel (international yacht shows and team-building events)
- Casual dress code
- An enjoyable, positive, entrepreneurial working environment and a great team spirit!
The Role: Relationship Support Manager
Leo Recruitment are hiring on behalf of a FinTech start-up organisation who have found a gap in the market to deliver a unique payment system designed specifically for the yachting industry.
The company has already been established for over two years where they have carefully and methodically built the system from the ground up based on direct feedback from potential clients (yacht owners, captains, etc.) to ensure it is efficient, effective, sought-after, and market-leading.
The company cares greatly about their staff and how they do business, and as they are now approaching their launch date, they are keen to hire Relationship Support Managers who are equipped to deliver the highest level of service covering various night shifts (see ‘working hours’ below), whilst ensuring an open and collaborative culture where continuous improvement is encouraged.
As a Relationship Support Manager, you will work in an autonomous environment where you will need to be capable of demonstrating initiative as well as exceptional verbal and written communication. Your role will involve providing advice and guidance on financial transactions, troubleshooting and resolving financial enquiries and issues, and ensuring clients receive high-end, best-in-class service. You will also need to be relatively flexible to support their “all hands on deck” ethos to ensure clients’ needs are always met.
To Be Successful:
- You will need to have at least two years of recent experience working onboard superyachts as a Chief Steward/Stewardess, Bosun, Purser, Deckhand or First Officer.
- Your verbal and written communication skills need to be professional, and you’ll need to be confident in dealing with yacht owners, Captains, and yacht management companies.
- If you have any knowledge of banking terminology and processes (such as IBANS, AML, KYC, payments, VAT, and banking jurisdictions), this would highly advantageous but is not essential as full training will be provided.
Location: Fully remote, preferably from anywhere in the UK, however other locations/countries will be considered.
Working Hours / Night Shift Patterns Available:
There is currently only 1 shift to choose from at present, which is subject to change slightly:
Mon 12:00 - 00:00 (12 hrs) ; Wed & Thu 00:00 - 08:00 (8 hrs) ; Fri 00:00 - 12:00 (12 hrs)
Please note that these times are GMT and may be different if you live overseas. Some flexibility will be required to ensure all hours are covered during other team members’ holidays.
This Role Would Be Suitable For: A Chief Steward/Stewardess, Bosun, Purser, Deckhand or First Officer.
Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.
