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Application Support Consultant
32,000 - 35,000 per annum + benefits (25 days + bank holidays, pension)
Permanent
Office based - 5x days per week in Southampton
We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.
You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.
Key responsibilities:
- Front-line and back-line support for ERP software
- Troubleshooting via phone, email and remote access
- Applying configuration changes and fixes to live environments
- Supporting customer implementations and upgrades
- Maintaining case records and documentation
- Providing training to customers and colleagues
Ideal experience:
- Previous experience in a software support role
- Strong technical knowledge of ERP systems
- Good SQL/database skills
- Confident communicator with excellent customer service skills
- Able to manage and prioritise workload independently
Please apply directly with a CV and if suitable we will be in touch to provide more information.
