Customer Support Advisor

• Job Type: Full-time
• Location: Spalding but Peterborough from September. 

 We’re looking for a Customer Support Executive to join our team and help deliver an exceptional customer experience. If you’re passionate about making a difference in people’s lives and thrive in a dynamic environment, we want you!

• Handle inbound queries via phone, email, Live Chat, SMS, and Social Media, building rapport and delivering personalised service.
• Make outbound contact to customers to fully understand their needs and identify additional requirements.
• Maintain our customer management system with accurate notes and tasks.
• Troubleshoot and resolve customer issues, including technical problems.
• Organise and book installation appointments and service visits, ensuring efficient travel routes for field engineers.
• Contribute to the continuous improvement of our services by providing feedback and sharing best practices.

• Exceptional customer-focused written and verbal communication skills.
• Confidence in learning and navigating internal systems, as well as understanding technical product details.
• Ability to adapt communication style to suit each customer, making technical information easily understandable.
• Commitment to achieving the right outcome for the customer on the first contact.
• Awareness of the importance of accurate record-keeping and action planning.
• Capability to work effectively in a fast-paced, dynamic environment.

• Competitive holiday allowance plus bank holidays.
• Medical health insurance.
• Death in Service cover of 4x salary.
• Pension scheme.
• Bonus scheme.
• Social events and EAP system.
• Opportunities for growth and development.
• Free Broadband if you’re in our coverage area.
• Cycle to Work scheme and flexible working options.
• Employee discounts, gym membership, and health & wellbeing support.
• Birthday day off.

To apply for the Customer Support Executive position, please submit your CV.