Support Desk Engineer

Job Title: Support Desk Engineer

Location: St Albans

Job Type: Full-Time

Key Responsibilities:

• Provide first and second-line technical support for all IT-related issues.
• Troubleshoot and resolve issues related to Windows Server, Windows OS 10/11, Office 365, VMWare, and Networking.
• Assist in the setup, configuration, and maintenance of hardware and software systems.
• Manage and monitor network performance to ensure optimal operation.
• Perform regular system updates, patches, and security measures to maintain system integrity.
• Document and track all support requests, ensuring timely and effective resolution.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Provide training and guidance to end-users to enhance their technical skills and understanding.

Required Skills and Qualifications:

• Proven experience as a Support Desk Engineer or similar role.
• Previous experience working for a Managed Service Provider (MSP) is required.
• Strong knowledge and hands-on experience with Windows Server and Windows OS 10/11.
• Proficiency in Office 365 administration and support.
• Experience with VMWare for virtualization and management of virtual environments.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a team in a fast-paced environment.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP).
• Experience with IT service management tools and ticketing systems.
• Familiarity with remote desktop applications and help desk software.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to the latest technologies and tools.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.