UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to £25,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key part of the team, taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
Key Responsibilities
- Providing support for c450 end users, including office and remote users
- Provide face to face, floor walking and remote telephone troubleshooting support to end users
- Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member
- Working within a team to ensure all calls are responded to within SLA targets & requirements
- Building and maintaining Desktops / Laptops (HP & Dell)
- Ensuring that support tickets are dealt with promptly and appropriately
- Reasonable understanding of IT hardware and Windows OS and software is essential.
Personal skills
- Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively
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Be a self-motivated and independent learner
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Can communicate effectively in different ways and to people with different levels of knowledge
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Be able to apply critical questioning to get to the root of the problem quickly
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Have a basic understanding of IT concepts and can resolve technical problems.
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Have a can-do attitude and show empathy for people
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Strong organisational skills and the ability to adhere to company procedures and deadlines
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Motivated to learn and pursue a career in IT
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The ability to work both alone and in a team
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Professional attitude and a strong work ethic
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Strong Troubleshooting and fault-finding skills
- Have the ability to work collaboratively with people from different disciplines and cultures
- Excellent customer services experience / telephone manner
Desirable skills
- A degree (in an IT discipline) preferred but not essential.
- Office 365, knowledge using IOS & Android
Benefits:
* 3% pension contribution (After 6 months probationary Period) * 23 days holiday in first year * Death in service (3x Annual Salary) * Private medical insurance (After 6 months probationary period) * Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions * Join a company who will value you and your opinions