Senior Application Support Engineer

Your new company

Stevenage Borough Council is a progressive local authority in Hertfordshire, committed to delivering high-quality public services and driving digital transformation across the borough. As part of the IT team, you'll play a vital role in supporting the council’s infrastructure, enabling smarter working, and helping deliver innovative technology solutions that benefit both staff and residents.

Your new role

The Senior Application Support Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to ICT teams and users. You will play a critical role in ensuring the smooth operation and reliability of the council's IT infrastructure, systems, and applications. Moreover, you are responsible for providing expert-level technical support to users and resolving complex IT issues that cannot be resolved by 1st or 2nd line support teams. You'll play a crucial role in ensuring that the council's IT infrastructure and systems are operating efficiently and reliably.

Skills you'll need to succeed

Required

• NEC Housing and associated Interfaces knowledge.

• Oracle SQL / MS SQL / MS Access database skills. - Toad and/or Oracle SQL Developer

• Interface testing and troubleshooting skills.

• Windows server skills.

• Data manipulation skills.

• PowerShell or Visual Basic scripting skills.

• Good communication skills, both written and oral.

Nice to have

• SAP Business Objects reporting knowledge.

• SAP Data Services knowledge.

• CA Workflow Automation knowledge.

• API knowledge.

• Unix Shell Programming.

What you'll get in return

• Stevenage Borough Council’s IT department is at the forefront of digital transformation in local government. If you're passionate about technology and want to make a real-world impact, this is a place where your skills will thrive.
• Work on meaningful projects that enhance public services, from cloud migration to smart infrastructure and cybersecurity.
• Access to technical training, certifications, and development programs to advance your career in public sector IT.
• Hybrid working options, flexible hours, and tools that support agile collaboration across departments.
• Join a team that values innovation, knowledge-sharing, and continuous improvement in a friendly, inclusive setting.
• Enjoy public sector benefits, including a generous pension scheme, annual leave, and wellbeing support.
• Be part of a council-wide digital strategy that’s driving regeneration, data-driven decision-making, and smarter services for residents.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

- Luca Casarano