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Collections Agent - Customer Solutions Advisor - Call Centre. Stoke-On-Trent - Office-based, just a short walk from Stoke city centre and train station.Salary £25,225 + bonus. 38.5 hours per week. Amazing list of benefits (more info below!)Rotational Shifts - Week 1: Mon - Fri, 8:00am - 4:30pm, Week 2: Mon - Fri, 10:30am - 7:00pm, 1 in 4 Saturdays: 9:00am - 1:00pm.Are you polite, professional, and tenacious? Do you have what it takes to thrive in a fast-paced environment? Demi @ Duval is looking to speak to you!
We're looking for a Collections Agent with amazing communication and problem-solving skills to handle inbound and outbound calls. This is an exciting opportunity to grow your career, with excellent training to turn you into an expert in this field.
The Role Day-to-Day:
- Make and receive calls to resolve overdue payments and arrange payment plans
- Use your negotiation skills to create tailored solutions for customers
- Take ownership of first-call resolution - with quick, efficient results!
- Work within client expectations to deliver fantastic customer experience
- Resolve varied customer issues, showing resilience and professionalism.
We are looking for:
- Drive and enthusiasm for reaching goals in a fast-paced role
- A friendly and positive attitude!
- Strong listening and communication skills over the phone
- Resilience, tenacity, and ability to perform under pressure
- GCSEs in Maths and English (A-C) or equivalent
- Ideally, up to 1 year of customer service experience in retail, hospitality, or contact centre.
Wicked Benefits:
- Competitive bonus scheme
- Up to 35 days holiday (including bank holidays)
- Employee awards, incentives, and amazing social events
- Pension scheme, mental health support, and free onsite parking
- Access to perks like gym membership contributions and free tea and coffee
- Casual dress code and paid volunteer days - 2 days a year
- Enhanced family leave policies and long service awards
- Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now!
