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Company Insight:
We are a renowned authority in unique and rare coins, known for world-first issues and exclusive editions. Catering to both novice and seasoned coin collectors, we offer bespoke services and a wide range of heritage and contemporary gold coins. Our expert Account Managers provide valuable guidance and insights into numismatics, ensuring a superior experience for our clients.
Since our inception in 2017, we have grown significantly, driven by an employee-ownership model that fosters a supportive and rewarding work environment. Our rapid expansion and dedication to excellence have earned us the Investors in People Gold accreditation and numerous other accolades. We are committed to creating a positive workplace, offering market-leading salaries, profit-sharing, comprehensive pensions, private healthcare, and exceptional training opportunities.
Role Summary:
As an Telesales Account Manager, you will be crucial in promoting our products through warm leads, securing sales, and developing long-term client relationships. This office-based role involves managing a personal client portfolio, meeting monthly sales targets, and providing exceptional service through regular follow-up calls.
Key Responsibilities of a Telesales Account Manager:
- Make outbound calls to clients and manage inbound leads - NO cold calling.
- Articulate the value and advantages of our products, tailoring offerings to client needs.
- Negotiate effectively and address client objections.
- Create and maintain long-standing client relationships.
- Identify client needs and recommend appropriate products.
- Ensure timely follow-ups to align with customer expectations.
- Develop and manage your own client base.
- Generate new client engagement and retain existing clients.
- Develop in-depth product expertise to become a market specialist.
- Achieve ambitious sales and productivity targets.
- Uphold a positive and professional approach, maintaining ethical conduct at all times.
- Act as an ambassador for the company and promote our brand.
- Comply with quality standards in accordance with OFT regulations.
What We Offer:
- Basic slaary + commission, oportunity to earn £100k in your first year as a Telesales Account Manager.
- Sociable working hours with the flexibility of split shifts.
- Lucrative remuneration package with an uncapped commission scheme.
- Incentives such as weekends away, cash prizes, and birthday incentives.
- Excellent pension provisions and generous holiday entitlement.
- Private healthcare and subsidised gym membership.
- Inclusion in our Employee Ownership Scheme after one years service, with additional annual bonuses.
- Comprehensive professional development through world-class sales training.
- Vibrant and amicable work atmosphere, filled with dynamic and friendly individuals.
- Recognition through the Investors in People Gold Award, an industry-leading Trustpilot rating, and impressive Glassdoor credentials.
Ideal Candidate as a Telesales Account Manager:
- Outstanding verbal communication skills with the ability to establish rapport with clients.
- Exceptional customer service aptitude and a solid track record in sales, with at least two years of telephone-based sales experience.
- Skilled in negotiation and deal-closing abilities.
- Capacity to multitask effectively and manage time autonomously.
- Keen understanding of customer needs and the competence to promote our products convincingly.
- Reliable and committed, driven by self-motivation.
- Strong team player, fostering a harmonious and effective working atmosphere.
Application Process:
If you are passionate about numismatics and thrive in a sales-driven environment, we invite you to apply for the position. Join our mission to enhance the enjoyment and understanding of coin collecting. Apply now to embark on a rewarding career. Your journey to excellence starts today.
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