Experienced Main Dealership Service Manager

Role - Service Manager
Salary - 34,000 basic with OTE 45,000
Location - Stoke

Richard Abson Group are on the look out for an experienced Service manager to work running the aftersales department in a main dealership of 7 technicians and 2 advisors.

Role and responsibilities

• Ensure the smooth and efficient operation of the service department, meeting or exceeding customer satisfaction targets.
• To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care.
• Maintain strong relationships with brand representatives and negotiate service agreements.
• Proactively address customer concerns and ensure prompt resolution to maintain customer loyalty.
• Monitor key performance indicators and implement improvements to enhance department performance and profitability.

Skills you need

• Knowledge and experience of working as part of a service department (1 year minimum)
• Strong drive to succeed with the ability to motivate and inspire a team to achieve outstanding results.
• Knowledge of multiple brands and their service requirements is highly desirable.
• Solid understanding of automotive technologies and diagnostic tools.
• Exceptional problem-solving abilities with a keen eye for detail.

If this role is of interest to you then please APPLY NOW or contact Emma at Richard Abson Group!