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You’re great with customers and you have a passion for digital technology and IT – You’re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You’re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role offers: - Salary - £24,000
- Hybrid working (3 days office / 2 days at home following probation)
- Annual Bonus
- 25 Days Holiday + Bank Holidays
- The chance to work for a family owned business, with a company culture built on it’s values promoting trust and a great team ethic.
As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: - System Management: Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes.
- Client Communication: Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements.
- Issue Resolution and Training: Address client concerns, provide necessary training, and resolve any system-related issues efficiently.
- Collaborative Reporting: Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes.
What you’ll get: - Salary– £24,000
- Annual Bonus
- 25 Days Holiday + Bank Holidays
- Hybrid Working
- Eye care vouchers
- Social events throughout the year
- Company Sick Pay Scheme
- Workplace Mental Health Initiative
This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.
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