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Call Centre Manager

Power 22
Posted 16 days ago, valid for 12 days
Location

Sunderland, Tyne and Wear SR6 0QA, England

Salary

£30,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Salary: Not specified
  • Experience required: Previous experience within green technology, such as Solar Panels and Air Source heat pumps and associated energy savings solutions related to home improvements helping customers to Net Zero target
  • Seeking an experienced Sales Manager to join the dynamic team at Power 22, a company focusing on green technology & energy-efficient home improvements
  • Role involves managing a call centre team, generating leads, assessing suitability, and converting them into projects
  • Required skills include strong leadership, proven background in call centre energy, achieving targets, analytical abilities, IT proficiency, communication skills, adaptability, and strategic thinking

Power 22 is a expanding company that has recently acquired a prestigious client focusing on green technology & energy-efficient home improvements to help customers move towards Net Zero targets. We are seeking an experienced Sales Manager to join our dynamic team.

**The Role:**

As a call centre manager you will be reporting directly to the directors, your primary responsibility will be to generate leads for the business, assess their suitability, and convert them into ready-to-install projects. Supported by a team of subject matter experts, you will manage all incoming inquiries and take on the crucial role of overseeing the Subject matters expert team, ensuring streamlined processes are in place.

**To be successful in this role you must have an in depth understanding of Call Centre operations and previous experience within green technology, such as Solar Panels and Air Source heat pumps and associated energy savings solutions related to home improvements helping customer to Net Zero target**

The successful candidate will:

·Demonstrate strong leadership skills, capable of motivating and inspiring a team to excel.

:Have an extensive proven background in a call centre energy background 

·Proven track record in effectively managing sales teams and consistently achieving targets.

·Outstanding analytical abilities to discern market trends and capitalise on opportunities.

·Proficient in utilising IT and CRM software for effective customer relationship management.

·Exceptional communication and interpersonal skills, adept at building meaningful relationships with clients and customers.

·Highly adaptable to industry and business changes, able to navigate evolving landscapes with ease.

·Possesses strategic thinking capabilities, with a knack for developing innovative sales and marketing strategies.

Your role extends to taking managerial responsibility for the customer journey, from the initial point of contact through compliance checks and survey appointments, up to the installation phase. Collaboration with Install Managers and Compliance Teams on a daily basis will be key to ensuring the smooth progression of work through the process, aligning with current guidelines. 

Power22 have a great opportunity for an Internal progression structure. We want to give all staff ongoing training and support offering a unique leadership & networking platform. As a company we are looking to create a modern working culture, we want to create a fun working environment. We run regular incentive and rewards and offer a great basic along with an uncapped bonus structure.

If you believe this is the next step in your Energy career then APPLY NOW to be considered for an immediate start!

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.