Cloud and Platform Lead

Do you want to work as part of a dedicated team supporting Citrix XenDesktop and XenApp Servers for 4000+ colleagues across multiple organisations

As a cloud and platform Lead you will be part of a multidisciplinary team with your focus on the User experience. It is expected that team members will have one or more technical specialism and also a good generalist knowledge and troubleshooting ability across all infrastructure components. It is key to this role that you have exceptional skills in Citrix and End User Compute technologies (AppV, Xenapp, application packaging and sequencing)

You will need to act as a technical specialist to solve problems and act as a point of escalation for junior team members. You will be expected to design and deploy changes and upgrades to the environment. As an agile organisation you will be expected to work within virtual teams within the wider digital and IT department in the delivery of business projects. Provide out of hours support for the Cloud and Platform services and infrastructure and may additionally be asked to join the formal Out of Hours support rota. Understanding of and working to the ITIL framework is essential

In Digital and IT, we want to encourage behaviours that support the values of both of our Councils.

Within teams and across the broader Digital and IT department, we’ll be expecting more senior team members to play an active part in developing, mentoring and buddying the less senior members of the team, even if they do not have direct line management responsibility for them. This way, we aim to build a high-performing and flexible team that supports one another and is able to deliver both ongoing service and transformational change for Digital and IT customers and communities.

All team members have the opportunity to develop and display leadership qualities by taking ownership of the work they do and being committed and present in their interactions with other team members and with our customers

We expect every member of staff to invest in their own personal development and breadth of experience and capability. This is not achieved purely through formal training courses but also by getting involved, being inquisitive, challenging yourself and seeking out other opportunities to learn and to stay up-to-date with technology and business direction

We have the responsibility of digitally enabling our Councils and communities - so every team member should be an ambassador for our solutions and technologies, whether or not they are in a technical role. We need to set an example by using our digital capabilities and facilities in full and with our customers so that they are inspired by what technology could do for them.

To be successful in the role of Cloud and platform engineer, you will be able to demonstrate the following key criteria:

Citrix Knowledge: In-depth understanding of Citrix products including XenApp, XenDesktop, NetScaler, and Citrix Virtual Apps and Desktops. Maintain and manage the gold image build and life cycle.

Application packaging: In-depth understanding of application packaging and delivery within a citrix environment with App-V technologies

Infrastructure Expertise: Solid knowledge of Windows Server administration, Active Directory, virtualization technologies (like Hyper-V & VMware), networking concepts (DNS, DHCP), and PowerShell scripting.

Additional Desirable Skills: Citrix Certifications: Certifications like Citrix Certified Professional - Virtualization (CCP-V) Other Certifications: Microsoft MCSA or MCSE; AWS certifications Automation Skills: Experience with scripting languages (PowerShell) to automate Citrix tasks. Cloud Knowledge: Understanding of cloud-based Citrix deployments (Citrix Cloud).