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Branch Manager (Service Manager)
Smart Workforce Solutions
Swansea | Permanent
£43,600 P/A Package including Benefits
Are you a driven leader with a commitment to delivering outstanding service to clients in the industrial sector? Smart Workforce Solutions is seeking a dedicated Service-Led Branch Manager to lead our established team in Swansea.
Role Overview:
As the Branch Manager/ Service Manager, you will take charge of our well-established branch of friendly Recruiters. You will lead and manage all aspects of branch operations, ensuring exceptional service delivery to our clients in the industrial labour market with a strong focus on client management, recruitment, P&L, team leadership, and operational excellence.
Key Responsibilities:
- Lead and motivate a team of recruiters to achieve their full potential.
- Work with Sales & Marketing to develop and implement strategies to drive growth and client retention.
- Take ownership of a P&L, ensuring profitability targets are met and exceeded.
- Cultivate relationships with key clients and stakeholders in the industrial market.
- Provide leadership and guidance to ensure the branch operates efficiently and effectively.
- Work with Recruitment Director to create succession plan for the team
- Carry out market insight analysis to support client communications and recruitment
- Candidate management; Flexible workforce management, Performance management
- Support the Sales teams with new business opportunities and provide a healthy pipeline of leads and market knowledge
- Maximise growth through existing and lapsed business
- Drive and manage retention of existing client base
- Participate in finalising relevant new business deals
Skills & Experience Required:
- Successful career history within the recruitment industry, with a proven track record of achievement.
- Expertise in client retention and operational management.
- Previous experience managing within a recruitment business, with a successful operational billing background.
- Proven ability to develop and manage recruiters
Why Join Us:
- Base Salary- £40,000 P/A
- Car Allowance- £3600 P/A
- Opportunity to lead an established branch and drive its success in the industrial market.
- Competitive bonus from day one
- Medical Cash Plan – Including Health Screening, dental cover, chiropractor and much more
- Discount off wellbeing and alternative therapies & treatments
- Optical Cover
- Life Assurance
- Company Award Events- held at a surprise location each year!
- High Street Rewards, Vouchers and Cashback
- 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition- Spring Ball 2024!
- Accredited training courses
- 24 Hour Counselling, Advice line & CBT
- Corporate Charity Days off- paid time to help your local charity
- Supportive and collaborative team environment.
If you are a motivated people manager with a passion for the recruitment industry and a desire to provide outstanding service, we want to hear from you.
Apply now to join our team as a Service Manager and take the next step in your career
