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The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSA’s requirements are aligned to its strategic objectives.
The post holder will work closely with the Process Owners and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables.
Job description
Your key responsibilities :
- Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM tool and technology opportunities.
- Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product.
- Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function.
- Maintains up to date industry knowledge of ITSM tooling and best practice.
- Communicate such information to colleagues as part of the continuous improvement of the function.
Additional Information
This role can be based in Bristol, Swansea, Nottingham, Newcastle, Oldham or Birmingham, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Person specification
We are looking for individuals who have:
- Significant experience of working with ITSM Tooling.
- Experience in identifying user needs.
- Proven experience of coordinating and engaging extensively with multiple stakeholders at all levels.
- Experienced in solving complex problems by gathering and analysing information.
There may be an element of travel associated with this role to other DVSA offices, with some infrequent overnight stays.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
How to Apply
Apply using the link provided at the Civil Service Jobs website. When applying you will need to submit a CV and Personal Statement.
Sift & Interview Dates
The sift is due to take place w/c 27th May 2024.
Interviews are due to take place w/c 10th June 2024.
This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
