Customer Service Administrator - Temp

Your new companyThis company is a well-established property and estate agency, serving clients across Reading and the surrounding areas. We pride ourselves on delivering exceptional customer service and maintaining strong relationships with our clients. Your new roleAs a Temporary Customer Services Administrator, you will play a crucial role in supporting our team and ensuring smooth operations within our office. Your primary responsibilities will include:

• Customer Interaction:
• Handling incoming calls and emails from clients, providing excellent customer service.
• Assisting clients with property-related queries, appointments, and general enquiries.
• Administrative Tasks:
• Managing administrative duties efficiently.
• Assisting with property documentation, including contracts, tenancy agreements, and property listings.
• Coordinating property viewings and arranging appointments.
• Feedback and Improvement:
• Proactively seeking feedback from clients to improve our service levels.
• Identifying areas for process enhancement and suggesting improvements.

What you'll need to succeed

• Previous experience in customer service or administration is essential.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and excellent organisational abilities.
• Knowledge of the property and estate industry is advantageous but not mandatory.

What you'll get in return- 2 year contract - £14.00 - £16.00 per hour - On-site parkingWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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