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Job Title: Workshop Manager.
Location: Swindon.
Salary: £35-£45K depending on experience
- Allocate workload and monitor productivity to ensure optimal utilisation of resources.
- Conduct regular performance evaluations and implement strategies to enhance team performance and morale.
- Workflow Coordination:
- Plan and schedule repair and maintenance tasks based on priority, urgency, and available resources using R2C Software.
- Coordinate with other departments to ensure the smooth flow of vehicles through the workshop and minimise downtime.
- Monitor workflow progress, address any issues or delays, and adjust schedules as necessary to meet deadlines.
- Quality Assurance:
- Implement quality control measures to ensure that repairs and maintenance work meet industry standards and regulatory requirements.
- Conduct regular inspections of completed work to verify compliance with quality standards and customer specifications.
- Investigate any incidents of substandard workmanship or customer complaints and take corrective action as needed.
- Customer Service:
- Build and maintain positive relationships with customers, providing prompt and courteous service and addressing any concerns or inquiries.
- Liaise with customers to understand their service needs, provide accurate estimates, and ensure satisfaction with completed work.
- Act as a point of contact for customer feedback and take proactive steps to resolve issues and improve service delivery.
- Health and Safety Compliance:
- Enforce health and safety protocols and procedures to create a safe working environment and minimise the risk of accidents or injuries.
- Conduct regular safety inspections and audits, identify potential hazards, and implement corrective measures as needed.
- Provide safety training to team members and promote a culture of safety awareness and compliance.
