Portfolio Supervisor

Portfolio Supervisor

Location: Aldermaston, West Berkshire

�? About our client

Our client is a market leader in the renewable energy industry, specialising in the development, design, construction, operation, and maintenance of large-scale solar installations. They also manage the Energy Company Obligation (ECO) scheme in the UK.

�? Our Company Values

At our client's organisation, we value openness, innovation, focus, and teamwork. We strive to make a positive impact on people, the planet, and society. As an organisation, we have maintained Investors in People Gold accreditation for a consecutive ten years, emphasising our commitment to our employees' development, culture, and values.

?? Purpose

Due to our continued growth, we are seeking a Portfolio Supervisor to join our client's expanding team. As the Portfolio Supervisor, you will be responsible for overseeing the Rooftop Customer Service responsibilities to homeowners with equipment on their property. This includes assisting with asset and property sales, ensuring timely completion, managing documentation visibility, and providing basic technical and legal support. You will also be responsible for handling complaints and general inquiries.

?? Key Accountabilities & Responsibilities

• Receive and respond to communications from property owners/purchasers, solicitors/estate agents, providing assistance with documentation, technical questions, lease surrenders, land registry queries, closures of leasehold titles, and receipt of funds.
• Review leases to ensure compliance with mortgage requirements and assist councils with Right to Buys.
• Control various logs for lease terminations, deeds of variations, complaints, and report internally and externally.
• Manage general inquiry email inbox, ensuring timely responses.
• Maintain up-to-date Powers of Attorney/Insurance policies from asset owners.
• Assist with settlement agreements, surrender and regrants, and statement of truths/certificates.
• Monitor safe scans.

?? Skills & Competencies

• Excellent communication and organisational skills.
• Good customer service skills and a confident telephone manner.
• Efficiently process documents with accuracy and adhere to deadlines.
• Ability to multitask and adapt to changing deadlines.
• Commercially astute with the ability to identify key value drivers.
• IT literate.

�? Personal Characteristics

• Self-starter with a strong motivation to deliver quality customer service.
• Clear and effective communication with internal and external stakeholders.
• Ability to work under pressure and meet tight deadlines in a demanding environment.
• Uphold the reputation of our client.

?? Qualifications & Experience

• Experience working with CRM systems and MS Office suite, particularly Word & Excel.
• Experience within a service sector organisation preferred but not essential.
• Experience in delivering client-focused solutions based on needs preferred but not essential.
• Previous experience within a legal support environment advantageous but not necessary as full training will be provided.

�? Additional Information

Our client is committed to diversity and gives equal consideration to all applications, without discrimination. If you're passionate about renewable energy and want to join an organisation making a positive impact, apply now!

?? To apply, please send your CV and a cover letter to [provide contact information].

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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