Customer Service Advisor

Customer Service Advisor

Location: Tewkesbury

Salary: Up to £25,000

Hours: Monday – Friday 08.00am – 17.00pm

Are you confident speaking to people via phone and email? Are you someone who likes helping people? Do you have experience of customer service within an office based role? If you’re from a customer service, retail or enthusiastic, self-motivated, and customer focused individual then this is an excellent opportunity to join a industry leading company. You will be supporting customers with questions and queries via phone and email within the customer service department.

Benefits:

• Holiday entitlement.
• Pension.
• Onsite parking.
• Staff discount.
• Modern office.

Roles and Responsibilities:

• Point of contact for customers, retailers and colleagues with general enquires and complaints via the phone and on e-mail.
• Building relationships with retailers by phone and via e-mail, maintain our retailers trust with open and honest communication.
• Processing orders for spare parts.
• Identifying parts using exploded diagrams and parts lists.

Skills and Attributes:

• Good communication skills.
• Ability to remain calm and focussed on customer resolution.
• Ability to build rapport over the phone & email.
• Flexible.
• Confident and focused.
• Ability to work within a team.

If this position is of interest, please contact (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.