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Customer Service RepresentativeTewkesbury outskirts£24,000 + monthly bonus (up to £3,600 extra over the year)My client is one of the fastest growing specialist Insurers in the country. They have won awards for not only their products and service but also their culture too. This is a truly unique customer service opportunity!We are seeking someone who thrives in busy environments and who prides themselves on always delivering an outstanding service to customers. Full training is provided for this role but previous customer service experience is essential.PLEASE NOTE, YOU MUST BE ABLE TO DRIVE TO ACCESS MY CLIENTS OFFICESRole and Responsibilities
- Communicating with customers via phone and email in a professional and friendly manner
- Adhering to customer service procedures, policies, and standards
- Stay up to date on product knowledge and company policies
- Ensure key customer service targets are met
- Supporting customer service team leader with operational improvements
- Other ad hoc tasks and duties as directed
Experience Required
- Experience working within a customer service role, ideally where you have liaised via telephone would be hugely beneficial
- Evidence of working in a busy, fast paced, customer service role
- Experience of working to and meeting KPIs
- Microsoft Office skills in Outlook, Word, Excel
- Sociable, confident and personable character
Benefits
- This client boasts a brilliant work culture, with a focus on social events, and team building
- Modern working environment with free breakfast and lunch delivered every day
- Parking available onsite
- 25 days holiday + bank holidays
- Monday to Friday role
- Bonus earned monthly
If this role is of interest to you then please get in contact with Cat at i2i Recruitment today for immediate consideration!We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
