Join a Leading Team in TonbridgeAre you passionate about providing excellent customer service?Do you thrive in a collaborative team environment?If so, we have an exciting opportunity for you!Join a hardworking and dynamic team as a Motor Engineering Coordinator and play a pivotal role in maximizing recoveries for their Insurer Clients.Location: TonbridgeSalary: £23,000 - £25,000Hours: Full time – Monday to FridayAdditional information: Temp to permResponsibilities:As a Motor Engineering Coordinator, you will:

Manage the Repair Journey: Oversee the entire process from instruction to payment, ensuring each stage is monitored and managed to prevent delays.
Customer Service Excellence: Provide exceptional service to clients, handling inbound and outbound calls related to repair queries, total loss, invoicing, and recovery charges.
Supplier Relationships: Negotiate and agree on storage and recovery costs, maintaining strong relationships with suppliers to ensure a smooth customer journey.
Prompt Payments: Ensure prompt payments to Approved Repairers and Non-Approved repairers for their services.
Resolution and Documentation: Achieve first-time resolution of complaints and compile documentation for the recovery pack on non-fault/split claims.

Requirements:They are looking for candidates with:

Excellent Communication Skills: Verbal and written communication skills with adaptability in communication approaches.
Customer-Centric Approach: Tact and assertiveness in handling distressed customers, along with a commitment to providing exceptional service.
Motivation and Teamwork: Self-motivation and the ability to motivate peers, with a strong teamwork capability and proactive individual work ethic.

Qualifications:

Experience: Minimum 2 years in Customer Service, with a good working knowledge of motor claims and vehicle construction.
Industry Exposure: Previous involvement in insurance claims recovery.

If you are driven by the challenge of maximizing recoveries, delivering exceptional service, and thrive in a dynamic team environment, Melissa at TN Recruits Temps invites you to apply and become a key part of this dedicated team! Take the next step in your career and join us in making a positive impact in the world of insurance.In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Motor Coordinator

Vehicle Technician

Vehicle Technician

Vehicle Technician

Vehicle Technician

Vehicle Technician

Vehicle Technician