Lending Product & Change Project Manager Hybrid

A leading Bank is seeking a Lending Product & Change Project Manager on a permanent basis.

This role will operate on a 4 day working week basis and you will need to attend the Kent office at least twice a week.

The Lending Product and Change Project Manager will co-ordinate and manage the lending product backlog with responsibility for delivery of projects and change items through the lifecycle in line with our project and change management policies. The Lending Product and Change Project Manager will take responsibility for all aspects of product administration (setup, monitoring and reporting).

Experience with the development of the end to end lending journey with a focus on delivering enhanced customer experiences and internal productivity gains. 

Experience Required:

• Minimum of 3 years relevant experience withing a financial institution for borrower and lending journey as a product manager
• Minimum of 3 years project management experience
• Delivering reporting for senior management
• Knowledge of KYC, Anti Money Laundering, ongoing screening checks etc.
• Knowledge of Salesforce and/or another system that supports delivery of an end-to-end journey for loans.
• Negotiating and influencing a variety of internal audiences and stakeholders
• Knowledge of operational resilience regulations

Projects:

• Responsibility for systems and process implementation, and best practices that optimise efficiency, effectiveness, and overall performance. To include the automation of tasks and controls where possible and production of management information. 
• The role holder will need to be comfortable leading both the design and presentation of ideas with a range of stakeholders with the aim of driving continuous improvement to both customer and user experience.
• Support the definition and delivery of product strategy and distribution channels.
• Responsible for overseeing the prioritisation of development of the Bank’s principal CRM tool (Salesforce).
• Provide input and ensure adherence to the Bank’s strategic Plan. 
• Keep on the pulse of the market, competitor, technology, and change – and bring this knowledge to the wider team and business. 
• Maintain a rigorous understanding of both secured and unsecured lending, the Bank’s product suites – how they work, the process, types of clients, commercial drivers, and regulations. 
• Support the management of risk for the Bank’s products including management of the product governance processes, at launch, in-life, and end-of-life. 
• Act as the project manager to help deliver change, where approval has been given, ensuring best practices in change management, reporting and delivery are met.