Workshop Controller

Basic Salary: Up to £45,000 (DOE)

Working Hours: 45 Hours Per Week, Monday - Friday (Saturdays if required)

Location: Cirencester

Extra's: Bonus opportunity worth £10,000 PA, 28 Days Holiday, Pension Scheme, Training

Job Description:

Our client is looking to recruit a Workshop Controller / Bodyshop Controller for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.

The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.

Responsibilities of a Workshop Controller / Bodyshop Controller

To deliver financial results in line with agreed budgeted requirements
To work closely with the VDA and Parts team.
To manage site resources and costs to optimise capability and profitability
To actively and effectively manage work provider and supplier relationships
To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
To deliver structured individual performance management processes
We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.

Skills and Qualifications of a Workshop Controller / Bodyshop Controller

Previous Automotive experience either on or off the tools is essential
Experience within a 'prestige' vehicle repair shop
Delivery of proactive performance management
Staff recruitment and current HR policies
Audatex experience is desirable

Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.

Please contact Michael Godden at Tru Talent on (phone number removed) or (phone number removed), using reference (Workshop Controller - Cirencester) or if you can 'Apply Now'.