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We are seeking a Contract / Operations Manager to oversee comprehensive management of a critical maintenance contract for a key client. Your primary focus will be on ensuring outstanding performance, compliance with safety and well-being standards, client and customer satisfaction, and financial success aligned with company expectations.
Contract Management:
• Manage and oversee the entire contract, ensuring adherence to agreed terms, performance metrics, and key indicators.
• Cultivate positive relationships with the authority and other stakeholders, serving as the primary contact for operational matters.
• Collaborate closely with the client, understanding their needs and ensuring successful service delivery.
Daily Operations Management:
• Supervise and coordinate planned reactive maintenance activities, ensuring timely responses and issue resolutions in line with service level agreements.
• Implement and monitor capital replacement programs to enhance asset conditions based on client specifications.
• Conduct routine site visits to assess work quality, safety protocols, and provide constructive feedback to the team.
Business Development:
• Identify and pursue business opportunities for expanding the third-party works business, encompassing both illuminated and non-illuminated asset-related projects.
• Develop and execute strategic plans to achieve growth targets.
• Collaborate with sales and marketing teams to craft competitive proposals and bids for potential projects.
Financial Management:
• Manage the budget for the London Borough of Hillingdon contract and the third-party works business, ensuring financial targets are met or exceeded.
• Monitor project costs, resource allocation, and profitability, implementing cost-saving measures as necessary.
Qualifications and Experience:
• A degree in Business Management, Engineering, or a related field.
• At least 5 years Streelighting Management experience
• Proven experience in contract management, operations management, and business development, preferably within the infrastructure services sector.
• Strong understanding of planned reactive maintenance, capital replacement programs, and asset management.
• Track record of successfully growing and managing third-party works business.
• Excellent communication, negotiation, and interpersonal skills for building and maintaining positive client relationships.
• Financial acumen with the ability to manage budgets and financial performance.
• Effective leadership skills to inspire and lead a team towards achieving business objectives.
• Knowledge of local regulations, policies, and procedures related to infrastructure services is advantageous.
• Proficiency in relevant software and tools used for contract and project management.
If this role is of interest and you meet the above criteria, then please apply immediately
