Back to search
Import Operations Specialist required to join this professional agent
Previous experience in the Pharmaceuticals industry is preferred, as is knowledge of CDS & import processes.
Key Activities:
• Supporting and coordinating in the movement (via air, road, sea or courier - import) of pharma product & other goods required within the medical industry.
• Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
• Adhere to Customs Compliance procedures and documentation.
• Adhere to the Duty & VAT payment policy.
• Complete Import declarations for pharma related goods.
• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
• Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
• Liaise directly with overseas offices on shipment planning and coordination.
• Maintain mandatory milestones and remarks through CargoWise (internal system).
• Use CargoWise to create, manage and maintain shipments.
• Manage customer complaints and concerns.
• Support the management of Key Performance Indicators
• Complete all statutory and mandatory training.
• Any other duties as required.
Skills and Experience:
• A minimum of 2 years previous experience in Imports & related processes.
• Experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).
• Experience of HMRC procedures (knowledge of CDS).
• Proven Imports experience with a good knowledge of Customer Service, processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Results driven and good attention to details.
• Good written and spoken English and excellent telephone and e-mail skills.
• Good ability to learn new computer systems.
• Able to prioritise and perform under pressure.
• Self-directed working style.
• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
The hours are Monday to Friday 9am to 5.30pm
Salary £28K to £32K depending on experience
