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Page Personnel are working in partnership with this long standing organisation to recruit for a proactive and solution-oriented Customer Service Manager. This role will oversee the day-to-day operations of the customer service department, ensuring that their industrial and manufacturing clients receive a good quality service.
Client Details
This organisation is a respected leader in the industrial and manufacturing industry, employing over 1000 individuals across multiple sites. Known for high-quality products and exceptional service, it is headquartered in Wakefield and has a strong commitment to innovation and sustainability.
Description
- Oversee daily operations of the customer service team.
- Implement effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis.
- Interact with customers regularly to gain feedback on service and understand their needs and expectations.
- Lead and motivate the team to improve customer service and create a customer-focused environment.
- Handle complex and escalated customer service issues.
- Coordinate with other departments to ensure consistency and cooperation.
- Identify and implement strategies to improve quality of service, productivity and profitability.
Profile
A successful P&C Customer Service Manager (Designate) should have:
- Strong understanding and experience in customer service.
- Proven leadership skills and ability to drive team performance.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities.
- Proficient in using customer service software and databases.
Job Offer
- A competitive salary range of £30,000 - £32,000 per annum.
- Generous holiday leave.
- Comprehensive benefits package.
- Opportunity to work in a supportive and professional environment in Wakefield.
- Chance to grow and develop within a well-established industrial and manufacturing company.
