Call Handler

Your new company and role as a Call Handler

Hays are currently recruiting experienced call handlers for work with a large healthcare provider within the Yorkshire area. This provider is based in Wakefield, and is looking for experienced call handlers to receive full training to answer 111 calls from members of the public, take their details down and help with basic medical queries and issues, with the assistance of the 111 system.What you'll need to succeed as a Call Handler

• Experience in a busy call centre or customer service environment- 1.5 years+ desirable
• Flexible, 24/7 availability to work a flexible 24-30 hours a week rota
• Due to flexible working and late finishes, ability to drive is desirable.
• Minimum of three GCSEs at grade 4 (grade C) or above, equivalent including English
• Ability to use a computer and other related technology
• Customer service skills
• Ability to deal with confidential/sensitive and distressing information.

What you'll get in return as a Call Handler

• 27 days annual leave, increasing to 33 with service.
• Sell annual leave scheme.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk