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Job Specification: Resident Liaison Officer (RLO)
Location: Based in the Stevenage to Kings Cross are
Contract Type: Long term Temporary (potential for perm)
Rate: £17 - £22 per hour
Fuel Allowance: Paid at 45p per mile
The Opportunity
An immediate opportunity is available for a proactive and experienced Resident Liaison Officer to join a temporary contract with Origin Housing. The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program. You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area.
Due to the size of the patch, which spans from Stevenage to Kings Cross, this is a mobile role that requires daily travel. You will need to travel frequently to and from properties to engage directly with residents.
Key Responsibilities
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Resident Communication: Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the K&B programme.
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Logistics and Coordination: Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents.
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Issue Resolution: Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach.
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Documentation: Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports.
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Stakeholder Engagement: Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met.
Candidate Profile
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Experience: Proven experience as a Resident Liaison Officer, with a strong background in K&B or similar internal works projects.
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Flexibility & Mobility: A full UK driving license and your own vehicle are essential. You will receive a fuel allowance paid at 45p per mile. You must be comfortable with extensive daily travel covering a large area.
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Location: The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch.
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Interpersonal Skills: Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents.
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Organisational Skills: The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment.
Salary & Benefits
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Rate: £17 - £22 per hour
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Fuel Allowance: Paid at 45p per mile
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Contract: Temporary until Christmas, with a strong possibility of extension
