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A vibrant opportunity has arisen for a French-speaking Customer Service Advisor to support our industrial/manufacturing company's growing international client base on a 12 month Fixed Term contract. The successful candidate will be responsible for delivering excellent customer service and ensuring a positive customer experience.
Client Details
Our client is a medium-sized company with a significant presence in the industrial and manufacturing sector. They offer innovative solutions to their customers worldwide from their headquarters in Warrington.
Description
- Responding to customer enquiries via email, phone and live chat
- Delivering excellent customer service to both English and French speaking clients
- Assisting customers with product enquiries and providing knowledgeable solutions
- Handling complaints and providing appropriate solutions and alternatives
- Processing customer orders in a timely manner
- Collaborating with team members to improve customer service processes
- Maintaining accurate customer records
- Participating in regular team meetings and training sessions
Profile
A successful French-speaking Customer Service Advisor should have:
- Proficiency in both French and English languages
- Previous experience in a customer service role, preferably within the industrial/manufacturing sector
- Excellent communication and interpersonal skills
- Good problem-solving abilities
- Ability to work well in a team as well as independently
- Computer literacy, especially in CRM systems and MS Office
Job Offer
- A competitive salary of £28,000 per annum
- A performance-based bonus scheme
- Free parking
- A supportive and inclusive work culture
- Opportunities for professional growth within the company
We believe this is a fantastic opportunity for the right individual to join our team in Warrington. Don't hesitate, apply today to become our new French-speaking Customer Service Advisor 12 month FTC.
