Operations Controller

An exciting opportunity has arisen for a full-time Operations Controller to join our Operations team in Bristol. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.

Hours: 09:00am – 17:00pm (standard hours).

JOB OVERVIEW:

Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions. Escalating and re-planning when any issues occur and reporting back to the customer and Transport Manager. Tracking and monitoring of vehicle routes using transport management systems.

MAIN DUTIES:

• Monitor collections & consumables orders on a daily basis.
• Respond to inbound client service requests in a timely and professional manner.
• Worksheet/job sheet allocation to data audit for processing.
• Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing.
• Sending/receiving collection confirmations.
• Compiling and completing forecasts for suppliers.
• Check mailing processes as required.
• Prioritise and allocate mail delivered to operations inbox (outlook).
• Assist the operation team with any other reasonable tasks.
• Book collections and transport as required.
• Submit reports within set time frame.
• Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service.
• Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings.
• Use available mapping / route tracking systems to effectively monitor service levels against daily plan.
• Use of TMS to view plan and query any deviation on routes – i.e., route order or missed stops.
• Escalation of risk routes and appraising clients of reforecast collection times.
• Assisting the Watch Tower transport team by reporting any tracking issues or delays.
• Prioritising high risk routes or routes for new clients.
• Flexibility to work 8am – 8pm shift pattern (not likely required).

The above list of duties and responsibilities may be changed, altered, or added too in the future and is not exhaustive.

ABOUT YOU:

• Some Geographical aptitude would be an asset but not essential as long as there is a willingness to learn.
• Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels.
• Exceptional organisational skills and able to effectively manage own workloads.
• Experienced in Microsoft Office systems, Excel and other office systems.
• Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues.
• Enjoy and thrive in a fast-paced, evolving environment.
• UK driving license preferable but not essential.

Ready to apply?

If you would like to apply for this vacancy, after discussion with your line manager, please contact us now by sending your CV to HR