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- Assume ownership of order management for a designated customer. portfolio in the UK & Ireland, meeting agreed sales and contact center targets.
- Collaborate closely with Sales teams to ensure on-shelf availability and support end consumers.
- Leverage various contact channels and sales tools to increase sell-out and elevate customer service levels.
- Proactively manage a customer portfolio to align with our client's sales growth plans.
- Seize opportunities for early and optimal delivery in alignment with customer needs.
- Work collaboratively with Sales and Marketing to support key initiatives and product launches.
- Effectively communicate with all providers.
- Refine target customers and contact data in collaboration with Sales teams to enhance campaign efficiency and contact strategy.
- Proactively manage key campaigns to improve customer relations and satisfaction.
- Conduct customer satisfaction surveys to evaluate and enhance our client's service offering.
- Successfully communicate order changes to maintain ordered quantity and service levels.
- Identify opportunities to promote and enhance the brand.
- Serve as the face/voice of the brand for our client, both externally and internally.
- Take responsibility for customer queries related to the target customers and proactively manage them to resolution.
- Demonstrate effective time and task management to ensure high-standard execution of every task.
- Minimum of 2 years of Customer Service experience.
- Strong problem-solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
- Preferred experience in an outbound call centre or order desk environment.
- Systems literate, preferably with SAP.
- Intermediate proficiency in Excel.
- Flexibility and adaptability.
- Willingness to travel when business requires.
- Hybrid working, 3 days a week in the office, 2 days working from home (9 am– 5:30 pm).
- Pro-rata holiday.
- Pension contributions.
