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Customer Service Team Leader
Are you a natural leader with a passion for delivering exceptional customer service? We are currently seeking a dynamic individual to join a company based in Warwick as a Customer Service Team Leader. In this role, you will play a crucial part in leading the Key Accounts Team, ensuring the smooth operation of our customer service processes.
Responsibilities of Customer Service Team Leader
- Lead and mentor a team of customer service representatives to provide excellent support to our valued customers.
- Monitor and manage orders, resolving any issues promptly and efficiently.
- Implement and review operational processes to ensure best practices are followed.
- Conduct regular team meetings to share updates, set goals, and provide support.
- Utilize company systems effectively to process orders accurately and in a timely manner.
- Communicate with delivery companies to track orders and provide customers with accurate information.
- Handle customer complaints and queries with professionalism and efficiency.
- Collaborate with internal teams and external partners to resolve issues promptly.
- Maintain clear communication channels with customers, escalating issues when necessary.
- Drive a customer-focused approach across all activities, ensuring outstanding service.
- Undertake administrative tasks as required, including responding to customer enquiries and processing orders.
- Contribute to continuous improvement initiatives to enhance overall customer satisfaction.
Requirements of Customer Service Team Leader
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal abilities.
- Proven experience in customer service or a related field.
- Exceptional organizational skills with great attention to detail.
- Ability to work independently and manage time effectively.
- Resilient and able to perform well under pressure.
- Proficiency in using computer systems and software.
- Flexible and adaptable to changing priorities.
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