CRM Specialist

Job Title: CRM Specialist (MS Dynamics)
Location: Watford, United Kingdom (Hybrid - 3 days remote)
Work Authorisation: UK work authorisation required, no sponsorship offered

We are seeking a CRM Specialist (MS Dynamics) to join a leading global technology brand. This is a functional role requiring strong technical experience to enhance CRM effectiveness and support business operations. You will work closely with business users and IT developers to ensure the CRM platform drives sales performance and meets organisational needs.

• Drive user adoption of MS Dynamics across the business

• Provide functional and technical CRM support to end users

• Analyse business requirements and translate into CRM solutions

• Troubleshoot issues and escalate to developers when necessary

• Liaise with system developers to ensure quality and timely delivery of CRM enhancements

• Support IT with CRM configuration based on agreed specifications

• Contribute to best practice processes and documentation

• Strong functional and technical experience with MS Dynamics CRM

• Analytical mindset with the ability to interpret data and troubleshoot problems

• Experience with relational databases and CRM system workflows

• Knowledge of AI data models, including error detection/training, is a plus

• Experience reviewing business requirements and generating solutions

• Strong communication skills, both verbal and written

• Highly organised with the ability to prioritise and manage workload effectively

• Proficient in Microsoft Office Suite

• Graduate calibre in Computer Science, Business Analytics, or related disciplines preferred

• Hybrid working (3 days remote) for flexibility and work-life balance

• Opportunity to work for a globally recognised, innovative technology brand

• Collaborative, inclusive culture focused on teamwork and continuous improvement

• Commitment to sustainability and responsible business practices

• Exposure to cutting-edge CRM systems and business analytics