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Operations Coordinator - Watford - Up to 32,000 salary
Alecto Recruitment are proud to be working alongside a reputable family-owned business, specialising in mechanical and electrical services, maintenance, installations, and repairs for a diverse range of commercial, corporate, and residential properties in London and the Southeast region.
About the Operations Coordinator Position:
The Operations Coordinator plays a crucial role in overseeing pre-planned maintenance, emergency responses, and reactive tasks on a day-to-day basis. Effective communication with clients, colleagues, specialized subcontractors, and field engineers is essential, both verbally and through remote channels.
Key Responsibilities of the Operations Coordinator:
- Coordinate and prioritize pre-planned maintenance, emergency, and reactive tasks, optimizing resource allocation for efficient scheduling and diary management.
- Handle client job requests, communicating them to engineers verbally and through our internal systems.
- Develop work schedules and assign engineers based on their skills and proximity to job sites.
- Assist in resolving operational issues as they arise.
- Prepare and adjust Risk Assessments and Method Statements (RAMS), seeking client approval.
- Manage procurement processes for necessary materials and suppliers, negotiating service levels, costs, and response times.
- Approve subcontractor invoices, ensuring alignment with purchase orders and agreed-upon changes.
- Demonstrate strong organizational and time management skills, meeting deadlines and prioritizing tasks effectively.
- Proficiency in utilizing computerized maintenance management systems (CMMS) and other facility management software.
- Provide quotations for pending or follow-up work and generate customer invoices with accurate information.
- Serve as the primary point of contact for internal and external inquiries.
- Maintain regular communication with customers, staff, subcontractors, and professional bodies to ensure timely and satisfactory completion of tasks.
- Manage the procurement, rental, and return of necessary equipment and materials, updating job records accordingly.
- Offer support for other operational duties as required.
- Perform any additional tasks within your capabilities as needed.
Who We're Looking For in an Operations Coordinator:
We're seeking an individual capable of effectively supporting the operations team in day-to-day diary management for planned work. Ideally, you'd have:
- Previous experience in creating Risk Assessments and Method Statements (RAMS).
- Strong interpersonal skills to cultivate and sustain work relationships.
- A minimum of 2 years of experience in administration or a similar coordinator role.
- Excellent organizational and communication skills.
- Proficiency in computer literacy.
Benefits:
- Salary up to 32,000
- Company pension contributions
- Increased holiday entitlement after 5 years of service
- Opportunities for development and progression
- Company Employee Assistance Program (EAP)
- Free parking
Please note: Only those shortlisted will be contacted but we thank all of those that apply.
