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Caddy Group are looking for a Planner to join their client on a initial 3 month contract.
- Develop a good understanding of the mobile FM team and their delivery of work.
- Develop a good working relationship with team leader and mobile technicians within your designated region.
- Ensure good levels of communication are in place between your self and all other team members both by Email and verbally.
- Have a good understanding of IT systems Excel is a must Vnexus is desirable but will be taught if not.
- Develop a good knowledge of the skill base and ability of the mobile engineers within your region
- Ensure jobs are allocated to the mobile team in a timely manner to achieve agreed SLA
- Ensure daily workable schedule is in place for each engineer your region.
- Understand the importance of and ensure each engineer has a full daily work schedule
- Develop a working relationship with thecall desk to promote a team working approach to ensure smooth delivery of services.
- Have a flexible approach to urgent requests from the client and ensure urgent business critical and HSSE jobs are attended within agreed SLA
- Manage levels of overdue and on hold jobs for your region and keep to a minimum.
- Work with team to agree and allocate leave in a planned manner to ensure resource is available to provide expected service levels keeping holiday planner up to date.
