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Customer Service Planner
Permanent
Based in Welwyn Garden City
Office based
40 hours per week
27-29K per annum based on experience
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
- Social Housing and Repair and Maintenance background.
- Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
- Competent in communicating with direct operatives, subcontractors and residents.
- Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Good level of written English
- Good computer skills
- Good project management skills
- Good communication skills e.g. ability to communicate with different stakeholders at different levels
- Passionate about service delivery and customer satisfaction.
