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- At least 4 years' experience as an Internal Sales Account Manager, preferably within the logistics, distribution or manufacturing industry.
- Strong customer service skills with a strong focus on building long lasting relationships.
- Excellent communication and negotiation skills.
- Understanding of pricing, market trends within the industry and competitive landscape.
- Strong attention to detail, able to work collaboratively and independently.
- Able to get to West Bromwich.
- Develop and maintain strong relationships with existing clients.
- Understand client needs fully, providing regular communication to give updates, address queries and offer effective solutions.
- Identify upselling opportunities within existing accounts.
- Provide pricing recommendations to management and offer solutions.
- Collaborate with sales managers to develop strong and effective sales strategies.
- Ensure high levels of customer satisfaction, knowledgeable about products and services (product training provided on the job, however packaging experience is extremely advantageous.
- Ensure high levels of customer satisfaction.
- Working closely with the sales and technical team, collaborate with internal teams to ensure timely product delivery.
- Maintain accurate records of client interactions, orders and sales activities.
- Contribute to achieving monthly sales targets.
