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Job Title: Customer Service Manager
Location: West End, London
Contract Type: Permanent
Salary: 30,000 - 35,000 per year
Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, this is the perfect opportunity for you.
As the Customer Service Manager, you will be responsible for strategizing and improving our client's customer experience. You will collaborate closely with their warehouse, ecommerce, and social teams, as well as overseeing other customer service team members.
Key Responsibilities:
- Own the customer experience, proactively improving it and addressing any customer service issues promptly.
- Develop and implement best practises for customer service.
- Coach and provide guidance to the freelance customer service representatives to ensure they understand their roles and responsibilities.
- Work with local management to ensure regional colleagues are aligned with our client's objectives and priorities.
- Lead or contribute to various customer service projects to optimise the overall customer experience.
- Produce regular reports on customer feedback and service performance to influence CRM strategies.
Essential Qualifications:
- Educated to A Level standard or equivalent.
Essential Skills:
- Excellent verbal and written communication skills.
- Highly organised with the ability to prioritise tasks and meet deadlines.
- Strong interpersonal skills and the ability to engage professionally with others.
- Results-oriented mindset with a strong work ethic.
- Customer-focused, understanding the needs of our client's global customer base.
- Self-motivated and proactive in problem-solving.
- Exceptional attention to detail.
- Ability to plan and delegate work effectively to a small team.
- Proficient in Microsoft Office, Google Suite, Zendesk, and Solidus.
Joining our client's team will provide you with a dynamic and collaborative working environment where your contributions will directly impact their success. You will have the opportunity to grow and develop within the role as the company continues to evolve.
If you are dedicated, enthusiastic, and passionate about delivering exceptional customer experiences, apply now to be considered for the Customer Service Manager position. Don't miss out on this fantastic opportunity to join a company that values its employees and fosters a positive and supportive culture.
Please note that only successful candidates will be contacted for further steps in the selection process. Thank you for your interest in this position.
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