SonicJobs Logo
Login
BackBack to search

Software Support, HR & Psychometric Solutions

Recruitment Resolution
Posted 13 days ago, valid for 12 days
Location

Westerham, Kent TN16 3SN

Salary

£30,000 - £45,000 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Salary: Basic salary up to 45k per annum
  • Year of experience required: Relevant QA, technical support, customer support, or IT/software related work experience
  • Benefits: Annual bonus, Hybrid working role, Occasional international travel, Private Healthcare, Pension, 25 days Holiday
  • Responsibilities: Support new software rollouts, QA process, Technical support, Client relationship management, Documentation of processes
  • Qualifications: Demonstratable knowledge of basic software engineering principles, Excellent communication skills, Strong organisational and prioritisation skills, Natural problem solver, Attention to detail

Also open to applications from Graduates / Trainees with relevant technical subject.

Top reasons to work for this Software Client: 

  • Basic salary to 45k per annum.
  • Annual bonus.
  • Hybrid working role, 2-3 days at HQ per week for the initial 6 months.
  • Occasional international travel.
  • Established software company delivering bespoke psychometric / aptitude solutions.
  • Global client base.
  • Work closely with a small, dedicated and highly trained team of Software Engineers.
  • Rewarding blend of QA & software documentation, customer & installation support & testing.
  • Real emphasis on your training and development; suit someone with a thirst for learning.
  • Excellent opportunity for career progression where you will be rewarded.
  • Collaborative, supportive and autonomous company culture.
  • Private Healthcare, Pension, 25 days Holiday.
  • Head office based 8 miles south of Bromley in Biggin Hill (own transport ideal).

Core responsibilities will typically include:

  • Support the team with new software rollouts remotely.
  • Play a vital role in the QA process throughout the software development life cycle.
  • To gain a deep understanding of bespoke products to provide technical support remotely.
  • Build and manage relationships with clients.
  • Create and contribute to the documentation of standardised processes.
  • Collaborate closely with the development team to strategize and execute comprehensive quality assurance and testing plans.
  • Assist in the coordination of testing cycles, deployment phases, and product releases while meticulously documenting discovered issues and bugs.

Expected Qualifications, Skills & Experience:

  • Relevant QA, technical support, customer support, or IT / software related work experience. 
  • Demonstratable knowledge of basic software engineering principles.
  • Excellent communication skills.
  • Strong organisational and prioritisation skills.
  • A natural problem solver.
  • Keen attention to detail and driven by quality.
  • Comfortable with paid overseas travel (3 European trips (2-3 days each) in first 12 months) .

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.