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Our client are a fast growth business.
Due to continued growth they are now looking for a Customer Support Agent to join the friendly team
ROLE AND RESPONSIBILITIES
You will be required to deliver excellent customer service via various communication channels.
The business’s products is designed to help customers who are need of advice and support.
Key requirements of the role:
Answer inbound calls and out-dial all customers who contact the business via email and live chat, to help them with their questions and queries about products and services.
Competently use the in-house systems to send emails and SMS, reply to chat, make, and receive calls and efficiently manage workload.
Learn about and understand products and processes in order to confidently help customers.
Adhere to compliance and regulatory requirements such as GDPR, consumer duty, and data protection.
Receive great customer feedback and reviews.
Handle complaints in a professional manner and follow internal processes to ensure you find the right outcome for customers.
REQUIREMENTS
Essential Skills
Excellent written and verbal communication skills, great on the telephone!
Strong time management and organisational skills.
Adaptable with a positive and professional "can do" attitude.
Excellent soft skills such as active listening, questioning, problem-solving, empathy, and rapport building.
Resilient, patient, and understanding.
Great team player; helpful, responsible, a positive influence, and hardworking.
Welcomes change in an innovative, ever-evolving business environment.
Produces high standards of work, including call and email quality.
Desirable Skills
Experience of working in a highly regulated environment.
Previous customer service experience.
Computer literate - Microsoft and Google.
Excellent package on offer
