Service Administrator

Service Administrator

Location: East Dorset

Salary: up to £25k DOE

Hours: 8am-5pm Mon-Fri

Benefits: 22days + Bank Hols, Pension, Employee assist programme.

Aspire Jobs are delighted to be working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hardworking team.

They are looking for a Service Administrator to join their team with the successful candidate ideally having some previous experience in the automotive industry or have some knowledge in motor vehicles.

With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance although they do also offer light good vehicle service and M.O.T’s. The Service Administrator will be working in a very fast paced environment and working within a Team of 4 people.

The successful Service Administrator will: -

• Ideally have service administrator experience or have strong vehicle knowledge/interest
• Have used Kerridge software – although this is desirable but not essential
• Computer literate with excellent MS skills
• Methodical and organised
• Be resilient
• Calm under pressure
• Have good attention to detail
• Good communicator
• Be flexible and proactive in your approach
• Have an excellent customer service skills
• Be willing to work

Job duties

• Reporting to your line manager, providing regular updates of the scheduled work
• Regularly liaising throughout the day to the service advisors
• Processing and completing engineer reports
• Raising Invoices
• Using fleet account portals to request work authorisation and purchase order numbers
• Using Manufacturer and warranty systems to complete and invoice
• Input and adjust Engineer timesheets
• Investigating and dealing with customer invoice queries
• Monitoring and actioning emails in accounts and administration mail boxes
• Updating spreadsheets/logs of outstanding Purchase order numbers
• Display excellent customer service skills over the telephone and face to face.