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Reception Manager - Luxury Hotel Company - Up To £35,000 + Benefits - Windsor Berkshire Areas
IMMEDIATE START
Our client is seeking a professional, customer-focused Reception Manager to lead our front desk operations at our Windsor-based hotel. The successful candidate will ensure the smooth running of the reception team, deliver exceptional guest experiences, and maintain the highest standards of hospitality and professionalism.
Key Responsibilities
Oversee all front desk operations including guest check-in/out, reservations, and concierge services
Lead, train, and support the reception team to maintain a high level of service and professionalism
Handle guest feedback and resolve any issues efficiently and empathetically
- Must understand Opera PMS systems
Monitor and maintain front desk systems and processes, ensuring accurate billing and data entry
Liaise with housekeeping, maintenance, and other departments to ensure seamless guest service
Prepare and manage staff rotas, ensuring adequate coverage at all times
Monitor performance, conduct appraisals, and provide coaching and support to reception staff
Ensure compliance with all health & safety, data protection, and hotel policies
Report directly to senior management with regular updates and performance reports
Support with audits, occupancy reporting, and key performance indicators (KPIs)
Person Specification
Essential:
Proven experience in a front office or reception management role, ideally in a 4- or 5-star hotel environment
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Proficient in using hotel management systems (e.g. Opera, Protel, or similar PMS)
Ability to remain calm and professional under pressure
Strong problem-solving skills and attention to detail
Flexibility to work varied shifts including weekends and public holidays
Desirable:
Hospitality or management qualification
Knowledge of the Windsor area and local tourist attractions
Experience with revenue and occupancy reporting
Salary & Benefits
Competitive salary
Staff meals while on duty
Hotel discounts and benefits across the group
Uniform provided
Training and career development opportunities
Pension scheme
28 days holiday (including bank holidays)
